Our customers rated us "Best-in-Class in Global Wholesale Operations" for our sales representatives. The professionalism, integrity, and technical expertise of our sales reps were rated higher than any other carrier in the industry.
RESOURCES
2011 ATLANTIC-ACM Global Wholesale Report Card
WHY KDDI GLOBAL?
KDDI emerged as one of the top global telecom providers in the 2011 Global Wholesale Report Card.* Compared to other major global carriers, KDDI Global rates 4.5% higher than the industry overall for quality and service.
CONSULTATIVE APPROACH TO SALES
Our customers rated us "Best-in-Class in Global Wholesale Operations" for our sales representatives. The professionalism, integrity, and technical expertise of our sales reps were rated higher than any other carrier in the industry.
We attribute this to the fact that every member of our sales team is focused on consultative selling. Every one of them goes beyond selling a connection or a type of technology...they help clients design and implement total telecommunications solutions that are fully customized to the needs of each client.
TOP RATINGS FOR QUALITY
In the telecommunications industry, "Quality" is strongly based on customer perceptions of network quality, global availability, and uptime/lack of downtime.
- In 2011, KDDI Global was rated as a top-3 carrier for provisioning (ability to meet contracted date of installation), and scored above the industry average for Global Network Quality:
- 47% of respondents awarded KDDI Global as a score of 9 or 10 (out of 10) for Network Quality, compared to 42% for the rest of the industry.
- Customers also rated us above the industry average for Overall Voice Product Quality, with particular praise in our Mobile Voice Termination services.
BEST-IN-CLASS CUSTOMER SERVICE
Providing technical knowledge, responsiveness and support is at the heart of KDDI's philosophy. KDDI Global earned yet another Best-in-Class distinction for a global wholesale operation in Customer Service.
- KDDI Global was the most positively received of all global telecom companies, ahead of all the key competitors with in the Tier one and PTT segment. Customer Service ratings were an average of technical expertise, technical knowledge, operations support, operations responsiveness, and overall communication.
In fact, KDDI Global's customer service technical team was found to be the best in the industry.
EMPHASIS ON VALUE
We are proud of our Best-in-Class rating for Overall Voice Price Competitiveness, coming in a 6.8% above the industry average.
In 2011, every single one of KDDI Global's wholesale voice products was perceived to be more competitively priced than the industry average!
In addition, our Mobile Voice Termination services are 15% lower than industry average, and are considered the most price competitive in the industry for IP Voice Termination.
CUSTOMER-CENTERED
For two years running, KDDI Global has rated above the industry overall average for all six of the standard industry customer experience "touch points":
- Brand
- Sales Representatives
- Provisioning
- Networking
- Billing
- Customer Service
Contact us at sales@kddiglobal.com today, and let us put our first class, comprehensive, global telecom solutions to work for your business.
*Compiled by international consulting firm ATLANTIC-ACM, this survey featured 1,694 carrier ratings from respondents all over the world.
